# BoundHQ — Financial Model

**Date:** 14 June 2026  
**Purpose:** Model revenue, costs, and profitability at various customer counts  
**Note:** All figures are conservative estimates in AUD. Pricing uses two scenarios.

---

## 1. Pricing Scenarios

### Scenario A: POSITIONING.md Pricing (Lower — Beta-optimized)

| Tier | Price | Est. Mix |
|---|---|---|
| Starter | $39 | 20% |
| Professional | $59 | 50% |
| Premium | $99 | 20% |
| Manufacturing | $199 | 10% |
| **Blended average** | **$79** | |

### Scenario B: SAAS_PRICING_STRATEGY.md Pricing (Original — Higher)

| Tier | Price | Est. Mix |
|---|---|---|
| Starter | $119 | 20% |
| Professional | $199 | 55% |
| Business | $299 | 25% |
| **Blended average** | **$218** | |

Note: Scenario A is the pricing from POSITIONING.md. Scenario B is from the earlier pricing strategy doc. The real pricing will likely land somewhere between. For this model, I'll use **Scenario A (conservative/lower)** as the base case and show Scenario B as upside.

---

## 2. Revenue Projections

### 2.1 Base Case (Scenario A — Conservative Pricing)

| Customers | Monthly Mix | MRR | ARR | Annual Churn* | Net ARR |
|---|---|---|---|---|---|
| 10 | 2/5/2/1 | $790 | $9,480 | — | $9,480 |
| 25 | 5/13/5/2 | $1,975 | $23,700 | 4 | $22,800 |
| 50 | 10/25/10/5 | $3,950 | $47,400 | 8 | $43,800 |
| 100 | 20/50/20/10 | $7,900 | $94,800 | 15 | $82,400 |
| 250 | 50/125/50/25 | $19,750 | $237,000 | 38 | $203,500 |
| 500 | 100/250/100/50 | $39,500 | $474,000 | 75 | $405,000 |

*Annual churn estimated at 15% gross. Net churn may be lower if expansion revenue (upgrades) offsets.

### 2.2 Upside Case (Scenario B — Higher Pricing)

| Customers | MRR | ARR | Net ARR (after 15% churn) |
|---|---|---|---|
| 10 | $2,180 | $26,160 | $26,160 |
| 25 | $5,450 | $65,400 | $62,900 |
| 50 | $10,900 | $130,800 | $120,900 |
| 100 | $21,800 | $261,600 | $227,600 |
| 250 | $54,500 | $654,000 | $561,500 |
| 500 | $109,000 | $1,308,000 | $1,118,500 |

---

## 3. Cost Structure

### 3.1 Fixed Costs

| Item | Monthly | Annual | Notes |
|---|---|---|---|
| VPS / Hosting | $50 | $600 | Existing Hetzner VPS (shared with cabinetHQ) |
| Domain / SSL / DNS | $5 | $60 | Existing |
| Twilio (SMS) | $25 | $300 | Per-customer variable, estimate at 10 customers |
| AI API costs (OpenAI/Anthropic) | $50 | $600 | Estimate at low usage |
| Email service (Resend/SendGrid) | $20 | $240 | |
| Stripe fees (2.9% + $0.30) | Variable | ~3% of revenue | Listed below in variable costs |
| Monitoring / Sentry | $30 | $360 | |
| **Subtotal (fixed)** | **~$180** | **~$2,160** | Additional variable costs below |

### 3.2 Variable Costs (Scale with Customers)

| Item | Per Customer/Month | Notes |
|---|---|---|
| VPS scaling | ~$1/customer | Additional server cost beyond 50 customers |
| AI API costs | ~$3/customer (Premium tier only) | Assumes 20% of customers use Premium+AI |
| Twilio SMS | ~$2/customer | If using SMS features |
| Stripe fees | ~2.9% + $0.30 per transaction | ~$3/customer at $79 avg |
| Support time (founder) | ~1h/month/customer for first 50 customers | Opportunity cost, not cash |
| **Variable subtotal** | **~$6-9/customer/mo** | Excluding founder time |

### 3.3 Infrastructure Scaling

| Customer Count | Monthly Infrastructure | Annual Infrastructure |
|---|---|---|
| 0-50 | $200 | $2,400 |
| 50-100 | $400 | $4,800 |
| 100-250 | $800 | $9,600 |
| 250-500 | $1,500 | $18,000 |

Note: Infrastructure costs are modest. BoundHQ is not infrastructure-intensive.

---

## 4. Profitability Analysis

### 4.1 Gross Margin (Excluding Founder Time)

Using Scenario A (conservative pricing):

| Customers | Revenue | Costs (Infra + Variable) | Gross Profit | Gross Margin |
|---|---|---|---|---|
| 10 | $9,480/yr | $2,400 + $720 = $3,120 | $6,360/yr | 67% |
| 25 | $23,700/yr | $2,400 + $2,100 = $4,500 | $19,200/yr | 81% |
| 50 | $47,400/yr | $2,400 + $4,500 = $6,900 | $40,500/yr | 85% |
| 100 | $94,800/yr | $4,800 + $9,600 = $14,400 | $80,400/yr | 85% |
| 250 | $237,000/yr | $9,600 + $22,500 = $32,100 | $204,900/yr | 86% |
| 500 | $474,000/yr | $18,000 + $45,000 = $63,000 | $411,000/yr | 87% |

### 4.2 Net Profit (Including Founder Time at Market Rate)

Assuming founder's time valued at $100K/yr opportunity cost:

| Customers | Gross Profit | Founder Time Cost* | Net Profit (Cash) |
|---|---|---|---|
| 10 | $6,360/yr | $100K | **-$93,640** |
| 25 | $19,200/yr | $100K | **-$80,800** |
| 50 | $40,500/yr | $100K | **-$59,500** |
| 100 | $80,400/yr | $100K | **-$19,600** |
| 250 | $204,900/yr | $100K + $50K (1 staff) | **+$54,900** |
| 500 | $411,000/yr | $100K + $100K (2 staff) | **+$211,000** |

*Founder opportunity cost is the cabinetHQ income *not earned* from time spent on BoundHQ.

---

## 5. Breakeven Analysis

### 5.1 Cash Breakeven (Covering Direct Costs Only)

| Pricing Scenario | Customers Required | MRR Required |
|---|---|---|
| Scenario A ($79 avg) | 3 | ~$237/mo |
| Scenario B ($218 avg) | 1 | ~$218/mo |

Cash breakeven is essentially immediate. The direct costs of running BoundHQ are tiny.

### 5.2 Founder Time Breakeven (Covering Opportunity Cost)

Breakeven where BoundHQ covers the founder's opportunity cost:

| Pricing Scenario | Customers Required | Revenue Required |
|---|---|---|
| Scenario A ($79 avg) | ~125 customers | ~$118,500/yr |
| Scenario B ($218 avg) | ~46 customers | ~$120,000/yr |

**Breakeven on opportunity cost requires 125 customers @ $79 or 46 customers @ $218.**

---

## 6. Cash Flow Scenarios (First 3 Years)

### 6.1 Conservative Scenario (Slow Growth, Scenario A Pricing)

| Year | Customers | Revenue | Costs | Cash Flow | Cumulative |
|---|---|---|---|---|---|
| Year 1 | 10 | $9,480 | -$3,120 | +$6,360 | +$6,360 |
| Year 2 | 35 | $33,180 | -$5,100 | +$28,080 | +$34,440 |
| Year 3 | 75 | $71,100 | -$7,400 | +$63,700 | +$98,140 |

### 6.2 Moderate Scenario (Steady Growth, Scenario A Pricing)

| Year | Customers | Revenue | Costs | Cash Flow | Cumulative |
|---|---|---|---|---|---|
| Year 1 | 15 | $14,220 | -$3,500 | +$10,720 | +$10,720 |
| Year 2 | 50 | $47,400 | -$6,900 | +$40,500 | +$51,220 |
| Year 3 | 120 | $113,760 | -$12,000 | +$101,760 | +$152,980 |

### 6.3 Optimistic Scenario (Fast Growth, Scenario B Pricing)

| Year | Customers | Revenue | Costs | Cash Flow | Cumulative |
|---|---|---|---|---|---|
| Year 1 | 20 | $52,320 | -$3,800 | +$48,520 | +$48,520 |
| Year 2 | 80 | $209,280 | -$11,000 | +$198,280 | +$246,800 |
| Year 3 | 200 | $523,200 | -$25,000 | +$498,200 | +$745,000 |

---

## 7. Customer Acquisition Cost (CAC) Analysis

### 7.1 Marketing Spend

BoundHQ has no marketing budget in Year 1. Acquisition is founder-led:
- Facebook group posts (free)
- Industry referrals (free)
- Direct outreach (free — founder time)

**Year 1 CAC: $0 (cash), ~20 hours per customer (founder time)**

### 7.2 Paid Acquisition (When/If Introduced)

| Channel | Est. Cost per Lead | Conversion Rate | CAC |
|---|---|---|---|
| Google Ads ("cabinet software Australia") | $8-12/click | 5-10% | $80-240 |
| Facebook Ads (targeted to cabinet industry) | $5-8/click | 3-8% | $60-260 |
| Industry trade show (AWISA) | $3,000-5,000/event | 3-5 leads | $600-1,600/lead |
| Industry magazine/print | $500-1,000/ad | 1-3 leads | $300-1,000/lead |

### 7.3 Lifetime Value (LTV) Estimates

| Pricing Scenario | Monthly Rev | Avg Months Retained* | LTV |
|---|---|---|---|
| Scenario A ($79 avg) | $79 | 60 (5 years at 15% annual churn) | $4,740 |
| Scenario B ($218 avg) | $218 | 60 (5 years at 15% annual churn) | $13,080 |

*Assumes 15% annual churn = ~5-year average retention. Actual may be higher or lower.

**LTV:CAC Ratio at paid acquisition:** 20:1 to 80:1 — excellent, but assumes organic acquisition continues to work alongside paid.

---

## 8. Staffing Model

### 8.1 Support Requirements

| Customers | Support Hours/Week | Support Model |
|---|---|---|
| 0-25 | 5 | Founder only |
| 25-75 | 10 | Founder + part-time admin |
| 75-150 | 20 | Founder + 1 FTE support |
| 150-300 | 30 | 1 FTE support + founder oversight |
| 300-500 | 40 | 2 FTE support |

### 8.2 Development Requirements

| Phase | Hours/Week | Who |
|---|---|---|
| Pre-launch (now) | 30-50+ | Founder |
| First 6 months post-launch | 20-30 | Founder |
| 6-18 months | 15-25 | Founder + occasional contractor |
| 18+ months | 10-15 | Founder + 1 junior dev if revenue supports |
| 3+ years | 5-15 | Maintenance mode or continued growth depends on strategy |

### 8.3 Staffing Costs

| Role | Cost (Annual) | When Needed |
|---|---|---|
| Part-time admin / support | $25K-35K | At ~50 customers |
| Full-time support | $55K-70K | At ~100 customers |
| Junior developer | $70K-90K | At ~150 customers or when adding features |
| Sales/part-time | $40K-60K + commission | If pursuing growth beyond 200 customers |

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## 9. Sensitivity Analysis

### 9.1 Impact of Pricing

| Blended Monthly Price | 100 Customers ARR | 250 Customers ARR | 500 Customers ARR |
|---|---|---|---|
| $39 (all Starter) | $46,800 | $117,000 | $234,000 |
| $79 (Scenario A) | $94,800 | $237,000 | $474,000 |
| $120 (mid) | $144,000 | $360,000 | $720,000 |
| $218 (Scenario B) | $261,600 | $654,000 | $1,308,000 |

**Pricing is the single biggest lever.** Doubling the price doubles revenue at the same customer count.

### 9.2 Impact of Churn

| Annual Churn | Avg Retention | 100 Customer ARR (Scenario A) | 100 Customer Net ARR |
|---|---|---|---|
| 5% | 20 years | $94,800 | $90,100 |
| 10% | 10 years | $94,800 | $85,300 |
| 15% | 5.6 years | $94,800 | $80,600 |
| 20% | 4.2 years | $94,800 | $75,800 |
| 30% | 2.8 years | $94,800 | $66,400 |

### 9.3 Impact of Customer Count Growth Rate

| Growth Rate | Year 1 | Year 2 | Year 3 | Year 5 | Year 10 |
|---|---|---|---|---|---|
| Slow (10/yr) | 10 | 20 | 30 | 50 | 100 |
| Moderate (10 → 30/yr) | 10 | 40 | 70 | 130 | 280 |
| Fast (15 → 50/yr) | 15 | 65 | 115 | 215 | 465 |

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## 10. Key Financial Takeaways

1. **Cash breakeven is trivial.** The business covers its direct costs from customer #1.

2. **Founder time breakeven is the real threshold.** At 125 customers ($79 avg) or 46 customers ($218 avg), BoundHQ starts justifying the founder's time.

3. **The pricing decision is existential.** $39/mo vs $199/mo is the difference between a lifestyle side project and a legitimate business.

4. **Revenue ceiling is $400K-1.3M ARR** at maximum realistic market penetration (400-500 customers in AU+NZ). This supports 1-3 staff plus founder salary. It does not support a large team.

5. **Capital requirements are near zero.** BoundHQ can be built and operated without external funding. This eliminates equity dilution risk but limits growth speed.

6. **The financial model works for a lifestyle SaaS business.** It does not work for venture-scale returns unless the market definition expands significantly.

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*End of Financial Model*